Warranty Information

The Visionbody Box is backed by a three (3) year limited warranty. The functionality of a Visionbody garment, limited to the electrical components, electrodes, wiring and connection plate, is covered by a limited warranty of six (6) months (maximum 100 washes). The material of a Visionbody garment is covered by a thirty (30) day limited warranty.

START OF WARRANTY

All Visionbody Limited Warranties shall commence on the date a Visionbody component or system is delivered to the original purchaser by Visionbody, an authorized representative of Visionbody, or a reseller. Failure to provide accurate and updated registration information, including, but not limited to, owner information, all Visionbody limited warranties applicable to any Visionbody component or system will be deemed invalid and the component or system will be deemed non-functional.

EXTENDED WARRANTY

An extension of the Visionbody Box Limited Warranty can be purchased through the Visionbody website at the time of initial purchase. This extended warranty is valid for an additional (1) year and begins on the date the limited warranty for the applicable Visionbody Box expires.

SECOND-HAND PURCHASES

In the case of a second-hand purchase, only the remaining time of any remaining limited warranty that applied to the original owner will be transferred to the new owner. This only applies on the condition that the used component(s) has been sent to Visionbody for inspection immediately after purchase and has been found by Visionbody to be fully functional for the new owner and confirmed by a warranty certificate(s).
For the deactivation of the control unit of a new customer who has never bought from us before, a fee of € 250 will be charged. This is necessary to ensure that we can provide the same service to new customers as customers who have already purchased from us.

GUARANTEE

All Visionbody Limited Warranties commence on the date of the initial purchase of any Visionbody component or system (for the benefit of the original purchaser) (proof of purchase is required) and will only be deemed valid when Visionbody's mandatory registration process has been fully completed. Failure to provide accurate and up-to-date registration information, including, but not limited to, owner information, all Visionbody limited warranties applicable to any Visionbody component or system will be deemed invalid and the component or system will be deemed non-functional.

EXCLUSIONS

Under the above Limited Warranty, Visionbody's components and systems are warranted to be free from manufacturing defects, except for damage or defects resulting from normal wear and tear associated with the intended use, commercial use, failure to follow the instructions and guidelines in Visionbody's instruction manual, improper handling, improper assembly, improper installation, improper storage, improper maintenance, misuse, negligence, accidents, alterations, modifications, installation or use of non-genuine parts or accessories, or incorporation or use of product parts or third party products in combination with any Visionbody component or system.

VISIONBODY BOX-SPECIFIC EXCLUSIONS

The Visionbody Box Limited Warranty does not cover damage caused by overvoltage, use of an unsuitable battery and/or charger, improper maintenance, other misuse or water damage, installation or use of third-party batteries or charging cables that do not meet the specifications in this User Manual.


MERCHANT AUTHORIZATION

Visionbody does not authorize any dealer, reseller, or agent to create, acknowledge, or warrant any obligation or liability to Visionbody or any of its subsidiaries or affiliates, domestically or internationally, in connection with the sale of any Visionbody component or system.

RETURNING DEFECTIVE ITEMS

Any Visionbody component or system suspected of being defective within the Limited Warranty Period must be promptly returned to an authorized Visionbody retailer, distributor or agent. Defective Visionbody components or systems may not be sent directly to Visionbody.